🛠️Troubleshooting

This page is dedicated to helping you resolve any issues you may encounter while setting up, accessing, or playing the onchain hot potato game. Below, you'll find a list of common problems, their potential causes, and steps to address them.

Problem: Game Won't Launch

• Possible Cause: Temporary software glitch.

• Solution: Try restarting your device, then launching the game again. If the problem persists, you may need to reinstall the game.

Problem: Transaction Isn't Going Through

• Possible Cause: Network congestion or insufficient funds in your digital wallet.

• Solution: If your network is congested, you may just need to wait and try again later. If you don't have enough funds in your wallet, you'll need to add more before you can complete the transaction.

Problem: Error Message "Invalid Transaction"

• Possible Cause: The transaction data could be incorrectly formatted, or there might be an issue with the smart contract.

• Solution: Double-check the transaction details. If everything seems correct and you're still getting this error, it might be an issue with the game itself. Please report it to our support team.

Problem: Lagging or Slow Game Performance

• Possible Cause: High network latency or device performance issues.

• Solution: Check your internet connection and try closing any unnecessary applications running in the background. If the problem continues, it may be due to high network congestion on the blockchain.

Problem: Lost or Forgotten Private Keys

• Possible Cause: User error.

• Solution: Unfortunately, if you lose your private keys, there's not much that can be done. It's crucial to keep your private keys safe and secure. We cannot recover lost keys or funds sent to the wrong address.

If you encounter a problem that's not listed here, or if the suggested solutions don't resolve your issue, please don't hesitate to reach out to our support team. Include as much detail as possible about the problem, including any error messages you see, what you were doing when the problem occurred, and any troubleshooting steps you've already tried. This will help us identify and resolve the issue more quickly.

Remember, the world of blockchain games can be complex, but don't worry—we're here to help you every step of the way.